Service & Maintenance
AVM has one of the biggest dedicated Service Departments in the industry, consisting of nationwide field engineers, onsite technicians at our managed serviced sites, as well as our office based support and helpdesk team.
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Minimise business disruption with AVM’s 24/7 video helpdeskAVM support contracts take two generic forms, the most common being a full comprehensive cover offering a SLA (Service Level Agreement) to suit our clients’ needs, and the second being coverage of their video conferencing systems, using our dedicated helpdesk facilities. This allows clients the added benefit of an interactive helpdesk, once again minimising the disruption to the business by being able to resolve problems remotely. |
AVM’s video helpdesk facility provides immediate help for our clients and our in-house installations and service teams.
Our clients know that they are never more than a video call away from immediate advice, ad-hoc training and fault diagnosis.
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Guaranteed immediate response times with onsite engineersThere is a growing demand for outsourced engineering personnel to be onsite at a client's premises, providing guaranteed immediate support. With videoconferencing being an important communication tool worldwide, clients need to be assured that their systems will work during meetings. The "meet & greet" phrase is now used in conjunction with VC meetings, where technicians initiate calls and ensure that they run smoothly for the duration of the meeting. |
| AVM is a company with experience in providing onsite support to a number of our key clients with large scale UK and worldwide facilities. With hundreds of AV and VC equipped meeting rooms being used by thousands of staff, audio visual technicians are in demand. To manage sites of this scale, AVM have designed processes and deployed multi-disciplinary teams on site that combine audio visual, video conferencing and information broadcast duties. |
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Gain a faster return on your investment through trainingAt AVM, we believe that training is not simply about teaching people how to press buttons. A vital addition of the purchase of equipment is building knowledge and driving up usage, which will give you a faster return on your investment. We create a relaxed and informal training environment where the emphasis is on communication, not technology. AVM has built up a dedicated training department staffed by training professionals, not engineers and technicians. It is their skill at getting participants to relate to the medium that helps to create widespread usage and gets learning results with all levels of staff. |
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AVM has created a range of video conferencing training courses to ensure that you get the best value from your investment. The courses focus on more than simply teaching staff how to use the video conferencing equipment – they help to create the right infrastructure and attitudes to promote and inspire the widespread take-up of this communication tool so that video meetings are embraced into the organisation’s culture. Our aim is to ensure that each participant walks away with exactly what they need from each and every session. We are confident that even the most nervous of users will feel happy and comfortable after attending one of AVM’s Audio Visual training sessions. |
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Bespoke hire solutions for every applicationWhether short or long term contract rentals, our Hire Department offers bespoke solutions for every application from simple one day projector hire to full corporate product launch. |
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We are able to fulfil your requirements no matter how short the notice. We source equipment from leading audiovisual manufacturers. Our fleet is regularly updated and benefits from continual investment. Projector stock is held locally at distribution offices for all those last minute presentations and events ensuring a timely and efficient service. The Hire team has vast years of experience and specialist knowledge, providing a service which is “second to none”. If you’re planning to attend an exhibition or presentation, you’ll want to make the most of it. AVM provides full technical support including staging, lighting, design, construction and rigging of all AV equipment. We offer a seamless and professional service including on time delivery of equipment, speedy set-up and collection of all goods. We will advise you on the best way to convey your message and how to create an event that makes maximum impact. We understand what it takes to turn your event into a success. For truly cost effective hire solutions, consider long term contract rentals. You benefit from our access to the latest technologies with a clear upgrade path for your rental plan and technical support accountability for the upkeep of your equipment. |
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Pay low fixed periodic payments to suit your budget with our leasing optionsWhatever your business finance requirements, and whatever your budgetary constraints, AVM will work with the UK's leading independent finance providers to find a solution. We offer businesses and public sector organisations innovative, tailored solutions to help them acquire the equipment they need, when they need it. |
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Expectations and requirements within business, education and government organisations are changing fast, particularly within the field of technology. Our flexible finance solutions can help you respond to these challenges. AVM has experience of working with people to defer, spread and manage their costs to ensure they optimise their investments. From visualisers to video conferencing we work to deliver the best value. Payments can be monthly, quarterly, termly, or annually – you can choose the most suitable. Typically payments are spread over 12 to 36 months. Why use a leasing option? Leasing is a way to pay for any capital purchase with low fixed periodic payments taken at a time to suit your budget. This allows you to manage your budget and cash flow in a cost efficient manner It is a way of managing obsolescent equipment without writing off large single sums of money It is the route to bridging the gap between what you need and can actually afford. It means you can have tomorrow’s technology today Succeeding these days requires that you have the latest technology - but IT budgets and up-front costs won’st always allow this. Leasing allows you to benefit from the latest technology right away and have a better chance at achieving higher results Please contact us to discuss your requirements. |