Instant Messaging
Instant messaging – real time conversations
Instant messaging has seen a transformation in the last few years, originally a way for internet users to stay in touch while online instant messenger has now become a business tool. Why?
Instant messaging can be useful in quiet office environments and where attention can’t be kept on a voice conversation. It has the advantage of being always available and showing who’s online, it reduces the need for meetings by allowing groups to collaborate on an ad hoc basis. Users can pick up conversations by reviewing what has been typed and carry on with other work while the instant message session is working. Most of all it is what internet users are used to and familiar with and can make the most of.
It’s not all perfect though. Using instant messaging in a business environment requires security; you don’t want your company’s plans going through a public and unsecured network. It also has to be easy to use and integrated into your entire office structure and you want to be able to exercise some control over its use.
With instant messaging you can instantly communicate and solve problems rather than having to rely on asynchronous communication methods like email and telephone. It is also very useful when project teams span different cultures or languages where emails or phone calls could more easily become misunderstood or overlooked.
As opposed to the free solutions available on the market, vc-net’s presence management and secure instant messaging system offers a comprehensive feature-set, easy installation, no server software pre-requisites and hard client lock-down to completely minimize administration time.
Secure instant messaging
vc-net Secure Instant Messaging provides a secure and easily managed IM infrastructure:
- Secure - privately managed over secure lines with multiple encryption options
- Easily managed - integrates to directory structure, easy to use tools
- Easily used - a rich set of user facilities including message attachment, user fonts, graphics etc
Designed to be used in a business environment vc-net’s Secure Instant Messaging gives users the features and facilities they’re used to and the ones they’d like to see while at the same time providing peace of mind that confidential business information is staying within the company and within the right groups.
A relatively low cost solution to inter and intra office collaboration with easy install, client lock-down, and no server software dependencies (i.e., limited on-going maintenance) it provides the lowest possible admin time for a mission critical, real-time communications application.
Why implement instant messaging as part of a collaboration solution?
- Dramatically increase multi-office productivity
- Get quick answers to time-critical questions
- Reduce meeting time
- Reduce call resolution time (call centers, service applications, etc.)
- Close consumer IM security gaps and reduce corporate liability (due to un-secure communication)
- Low total cost of ownership - easy install, client lock-down, and no server software dependencies (i.e., limited ongoing maintenance) means lowest possible admin time for a mission critical, real-time communication application
- Email backup - use secure IM for critical internal communication during email outages
- IT bulletins - use secure messaging for virus alerts, website, e-commerce, and critical application outages and maintenance bulletins
Contact us to find out which web conferencing solution would be best for your type of company and how you can start using it within just a few hours.
